Maria drove her son to Portland, Ore., so he could spend spring break with his grandparents. While seated at the dining room table reconnecting with family, she suddenly felt a loss of balance and weakness on one side of her leg.
Uncertain if it was the result of her long drive to the Northwest or something else, Maria decided to be evaluated at a hospital emergency room. Her mother advised her to seek care at Adventist Health Portland because of their skilled and compassionate staff. The emergency room team was able to quickly and accurately diagnose Maria and get her the advanced medical treatment she needed to prevent greater damage to her body.
Every day, hundreds of people trust the clinical experts of Adventist Health Portland to save the lives of their loved ones. By demonstrating excellence in quality patient care, the hospital recently earned the 2018 HealthInsight Hospital Quality Award. This recognition is given to the highest-performing health care provider organizations in Oregon and other states for which HealthInsight serves as the Medicare program’s Quality Innovation Network-Quality Improvement Organization (QIN-QIO) contractor.
Adventist Health Portland was measured against other Oregon hospitals on publicly reported patient experience scores, health care-associated infection rates and readmission rates. The HealthInsight Hospital Quality Award is only given to hospitals that rank in the top 25th percentile for their composite score in these measures.
“Providing good health care is expected of every hospital in the country, but we believe that providing extraordinary care is our sacred calling because love matters,” says Joyce Newmyer, Adventist Health Pacific Northwest Region president. “While the hospital is humbled and grateful for this recognition, we believe awards simply validate the commitment our associates make to every patient. Living God’s love inspires us to go above and beyond to reduce anxiety, improve outcomes and provide wholeness and hope."
The HealthInsight Quality Award program promotes transparency in health care. Through the program, HealthInsight aims to assist providers, improve care and help consumers be more active and informed participants in that care.
Hospital eligibility is based on a composite ranking for performance on publicly reported data (from Hospital Compare) with weighted contributions:
- Patient experience of care (HCAHPS): 35 percent
- Health care-associated infections (HAIs): 45 percent
- Readmissions: 20 percent
Maria is back in her hometown today with her son enjoying the quality of life she desires, thanks to the care she received at Adventist Health Portland.